Discounted Training Courses

Cheap SERVICE DESK INSTITUTE (SDI) Scheduled Training Courses

KN3 offer cheap, reduced prices on scheduled Service Desk Institute (SDI) training and certified computer courses in key locations around London and the UK.

A comprehensive range of courses are available.

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 Training Courses
Service Desk Institute (SDI) Training Courses

SDI Service Desk Analyst SDA (3 days) KN3_891Detailed information for course:SDI  Service Desk Analyst SDA 

Description:
Excellent Service Desk support is vital to ensure a company consistently delivers the required IT service levels. The responsibilities of the support analyst are many and they evolve constantly, so a diverse skill-set is required to meet the challenging demands placed on them. The course also looks at support methodologies and technologies and the tools utilised within the Service Desk. It reviews issues such as Service Level Agreements, the benefits and pitfalls and the importance of metrics; the implementation of service management processes and effective problem solving techniques that a Service Desk Analyst can utilise. It is based upon the standards and objectives for SDI's Service Desk Analyst qualification and ensures that students are provided with the knowledge, information and tools to take the SDA exam. Target audience

  • 1st line IT support, Helpdesk/Service Desk and support analysts with at least 9 months experience in an IT service and support environment.
.. more hereDetailed information for course: SDI  Service Desk Analyst SDA


Date Location List Price Our Price Book
02/05/2018 London (E1W) £1,509.00 £1,433.55 Book a cheap training course from KN3: SDI  Service Desk Analyst SDA in London (E1W) on 02/05/2018 for 1,433.55 GBP (plus VAT)
08/05/2018 Manchester (M1) £1,509.00 £1,433.55 Book a cheap training course from KN3: SDI  Service Desk Analyst SDA in Manchester (M1) on 08/05/2018 for 1,433.55 GBP (plus VAT)
15/05/2018 Aberdeen (AB10) £1,509.00 £1,433.55 Book a cheap training course from KN3: SDI  Service Desk Analyst SDA in Aberdeen (AB10) on 15/05/2018 for 1,433.55 GBP (plus VAT)
16/05/2018 Birmingham (B5) £1,509.00 £1,433.55 Book a cheap training course from KN3: SDI  Service Desk Analyst SDA in Birmingham (B5) on 16/05/2018 for 1,433.55 GBP (plus VAT)
23/05/2018 Bristol (BS1) £1,509.00 £1,433.55 Book a cheap training course from KN3: SDI  Service Desk Analyst SDA in Bristol (BS1) on 23/05/2018 for 1,433.55 GBP (plus VAT)
11/06/2018 London (E1W) £1,509.00 £1,433.55 Book a cheap training course from KN3: SDI  Service Desk Analyst SDA in London (E1W) on 11/06/2018 for 1,433.55 GBP (plus VAT)
18/06/2018 Leeds (LS1) £1,509.00 £1,433.55 Book a cheap training course from KN3: SDI  Service Desk Analyst SDA in Leeds (LS1) on 18/06/2018 for 1,433.55 GBP (plus VAT)
04/07/2018 Glasgow (G2) £1,509.00 £1,433.55 Book a cheap training course from KN3: SDI  Service Desk Analyst SDA in Glasgow (G2) on 04/07/2018 for 1,433.55 GBP (plus VAT)
09/07/2018 London (E1W) £1,509.00 £1,433.55 Book a cheap training course from KN3: SDI  Service Desk Analyst SDA in London (E1W) on 09/07/2018 for 1,433.55 GBP (plus VAT)
16/07/2018 Birmingham (B5) £1,509.00 £1,433.55 Book a cheap training course from KN3: SDI  Service Desk Analyst SDA in Birmingham (B5) on 16/07/2018 for 1,433.55 GBP (plus VAT)
16/07/2018 Manchester (M1) £1,509.00 £1,433.55 Book a cheap training course from KN3: SDI  Service Desk Analyst SDA in Manchester (M1) on 16/07/2018 for 1,433.55 GBP (plus VAT)
08/08/2018 London (E1W) £1,509.00 £1,433.55 Book a cheap training course from KN3: SDI  Service Desk Analyst SDA in London (E1W) on 08/08/2018 for 1,433.55 GBP (plus VAT)
13/08/2018 Leeds (LS1) £1,509.00 £1,433.55 Book a cheap training course from KN3: SDI  Service Desk Analyst SDA in Leeds (LS1) on 13/08/2018 for 1,433.55 GBP (plus VAT)
22/08/2018 Bristol (BS1) £1,509.00 £1,433.55 Book a cheap training course from KN3: SDI  Service Desk Analyst SDA in Bristol (BS1) on 22/08/2018 for 1,433.55 GBP (plus VAT)
10/09/2018 London (E1W) £1,509.00 £1,433.55 Book a cheap training course from KN3: SDI  Service Desk Analyst SDA in London (E1W) on 10/09/2018 for 1,433.55 GBP (plus VAT)
17/09/2018 Manchester (M1) £1,509.00 £1,433.55 Book a cheap training course from KN3: SDI  Service Desk Analyst SDA in Manchester (M1) on 17/09/2018 for 1,433.55 GBP (plus VAT)
02/10/2018 Glasgow (G2) £1,509.00 £1,433.55 Book a cheap training course from KN3: SDI  Service Desk Analyst SDA in Glasgow (G2) on 02/10/2018 for 1,433.55 GBP (plus VAT)
02/10/2018 Leeds (LS1) £1,509.00 £1,433.55 Book a cheap training course from KN3: SDI  Service Desk Analyst SDA in Leeds (LS1) on 02/10/2018 for 1,433.55 GBP (plus VAT)
03/10/2018 London (E1W) £1,509.00 £1,433.55 Book a cheap training course from KN3: SDI  Service Desk Analyst SDA in London (E1W) on 03/10/2018 for 1,433.55 GBP (plus VAT)
17/10/2018 Bristol (BS1) £1,509.00 £1,433.55 Book a cheap training course from KN3: SDI  Service Desk Analyst SDA in Bristol (BS1) on 17/10/2018 for 1,433.55 GBP (plus VAT)
14/11/2018 Manchester (M1) £1,509.00 £1,433.55 Book a cheap training course from KN3: SDI  Service Desk Analyst SDA in Manchester (M1) on 14/11/2018 for 1,433.55 GBP (plus VAT)
21/11/2018 London (E1W) £1,509.00 £1,433.55 Book a cheap training course from KN3: SDI  Service Desk Analyst SDA in London (E1W) on 21/11/2018 for 1,433.55 GBP (plus VAT)
19/12/2018 London (E1W) £1,509.00 £1,433.55 Book a cheap training course from KN3: SDI  Service Desk Analyst SDA in London (E1W) on 19/12/2018 for 1,433.55 GBP (plus VAT)


SDI Service Desk Manager SDM (4 days) KN3_893Detailed information for course:SDI  Service Desk Manager SDM 

Description:
Being an effective Service Desk Manager requires a broad range of talents, from people-oriented abilities and an awareness of logistics to financial acumen and presentation skills. This course provides a thorough understanding of, and qualification in, Service Desk management. The course also looks at the management of support methodologies and technologies and the tools utilised within the Service Desk. It reviews issues such as Service Level Agreements, the benefits and pitfalls and the importance of metrics; the implementation of service management processes and effective problem solving techniques that a Service Desk Manager can utilise. The course is based upon the standards and objectives for SDI's Service Desk Manager qualification and ensures that students are provided with the knowledge, information and tools to take the SDM exam. Target Group
The course is designed for both new and experienced Service Desk Managers, team leaders and supervisors. Between 3 and 5 years experience of the Service Desk environment is ideal... more hereDetailed information for course: SDI  Service Desk Manager SDM


Date Location List Price Our Price Book
01/05/2018 Leeds (LS1) £2,441.00 £2,318.95 Book a cheap training course from KN3: SDI  Service Desk Manager SDM in Leeds (LS1) on 01/05/2018 for 2,318.95 GBP (plus VAT)
29/05/2018 London (E1W) £2,441.00 £2,318.95 Book a cheap training course from KN3: SDI  Service Desk Manager SDM in London (E1W) on 29/05/2018 for 2,318.95 GBP (plus VAT)
26/06/2018 Manchester (M1) £2,441.00 £2,318.95 Book a cheap training course from KN3: SDI  Service Desk Manager SDM in Manchester (M1) on 26/06/2018 for 2,318.95 GBP (plus VAT)
30/07/2018 London (E1W) £2,441.00 £2,318.95 Book a cheap training course from KN3: SDI  Service Desk Manager SDM in London (E1W) on 30/07/2018 for 2,318.95 GBP (plus VAT)
21/08/2018 Manchester (M1) £2,441.00 £2,318.95 Book a cheap training course from KN3: SDI  Service Desk Manager SDM in Manchester (M1) on 21/08/2018 for 2,318.95 GBP (plus VAT)
11/09/2018 Leeds (LS1) £2,441.00 £2,318.95 Book a cheap training course from KN3: SDI  Service Desk Manager SDM in Leeds (LS1) on 11/09/2018 for 2,318.95 GBP (plus VAT)
18/09/2018 London (E1W) £2,441.00 £2,318.95 Book a cheap training course from KN3: SDI  Service Desk Manager SDM in London (E1W) on 18/09/2018 for 2,318.95 GBP (plus VAT)
15/10/2018 Manchester (M1) £2,441.00 £2,318.95 Book a cheap training course from KN3: SDI  Service Desk Manager SDM in Manchester (M1) on 15/10/2018 for 2,318.95 GBP (plus VAT)
12/11/2018 London (E1W) £2,441.00 £2,318.95 Book a cheap training course from KN3: SDI  Service Desk Manager SDM in London (E1W) on 12/11/2018 for 2,318.95 GBP (plus VAT)
10/12/2018 Leeds (LS1) £2,441.00 £2,318.95 Book a cheap training course from KN3: SDI  Service Desk Manager SDM in Leeds (LS1) on 10/12/2018 for 2,318.95 GBP (plus VAT)
10/12/2018 London (E1W) £2,441.00 £2,318.95 Book a cheap training course from KN3: SDI  Service Desk Manager SDM in London (E1W) on 10/12/2018 for 2,318.95 GBP (plus VAT)